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Ross, Lynn, and Associates
NCA Timeshare Dispute Resolution Firm
ABOUT OUR MANAGING DIRECTOR
David W. Bates
Managing Director, Ross, Lynn & Associates
Timeshare Dispute Resolution Specialist since 2000
Former (NCA) Private Timeshare Mediator
I've spent 26 years in timeshare dispute resolution, first as a neutral mediator between owners and resorts, and since 2011 on the owners' side. Along the way, I've worked with more than 7,500 timeshare owners.
I've sat at the table as the neutral party.
For years, I worked as a private, non-court-appointed mediator between timeshare owners and resorts. As the neutral party, I heard both sides: what resorts needed to see before considering a release, and what owners usually didn't bring.
The pattern repeated. Owners arrived with a purchase agreement and a story. Resorts arrived organized. The owners who had a clear written record of what they were told, and how it differed from what they signed, were the ones taken seriously.
In 2011, I chose a side. I founded Ross, Lynn & Associates to work for owners, and I built my framework around what mediation taught me: get your records organized before anyone contacts the resort.
- I'm no longer a neutral mediator. I'm on your side!
Reviewing an owner's records in my Palm Beach Gardens office.
What I Bring to the Table
ROLE
Managing Director, Ross, Lynn & Associates
EXPERIENCE
26 years in timeshare dispute resolution
TIMESHARE OWNERS
Worked with 7,500+
FOUNDED RLA
2011
BACKGROUND
Former (NCA) Private Timeshare Mediator
TRAINING
Negotiation and conflict resolution
Advanced mediation techniques
Alternative dispute resolution systems
OFFICE
Palm Beach Gardens, FL
SERVING
All 50 states
Five-star Google reviews
How I work today
I handle every client personally. There's no call center and no case manager between us. When you call, text, or email, you reach me, and I'm never billing you for it. I update every client myself, once or twice every 30 days.
I start with your records, not a retainer. Most owners have no documented record of what they were told at the sales presentation. I help you organize what you have, in your own words, so you can seek a release directly with the resort, and so any attorney you might ever need starts with a documented file instead of an empty folder.
Over the years, I've built working relationships with consumer protection and timeshare attorneys across the U.S., and many of them ask for my counsel on their own clients' cases. That's the part of my work I'm proudest of: the people who see these files every day trust how I prepare them.
"I'm not a law firm or an exit company, and I'll tell you that on our first call. I'm the best alternative at a fraction of the price.
If your situation is outside what I can help with, I'll tell you that too."
The owners I work with
Most owners who call me are still making loan payments. The rest have paid off their timeshare and are left with the maintenance fees. Many are at or near retirement, and many have already paid an exit company or sat through another sales pitch that went nowhere. They're tired of being sold to.
I get that, which is why the first thing I do is listen.
Type of questions I'll ask you on our first call
I don't start with your purchase agreement. I start by understanding why you're seeking to exit your timeshare: hardship or misrepresentation?
What was verbally promised versus what you actually signed?
1
Did the salesperson describe your timeshare as property that would go up in value? Or did they tell you it's a membership, there's no resale potential, and you lose 98% of your investment?
2
Did they tell you the price was only available that day? Or did they tell you the same kind of timeshare can be purchased on resale websites, sometimes for as little as $1.00?
3
Did they tell you your maintenance fees would stay the same? Or did they explain that fees can rise every year?
- In my experience, they often go up 5% to 7% a year, which doubles them in roughly 10 to 14 years.
Your answers, in your own words, show me whether there are discrepancies between what you were told and what you signed. That tells me quickly whether I can help, and if I can't, I'll tell you.
What owners say about my work
★★★★★
"From the very first conversation, David … demonstrated a level of professionalism, expertise and genuine dedication that immediately gave us confidence."
Michael Conlon. · Google review excerpt
"Throughout the entire process, David … [was] consistently responsive, exceptionally professional, and always available to answer our questions."
Maggie Tsouchlis. · Google review excerpt
"I want to take a moment to express our sincere gratitude for your expertise, patience, and commitment have provided us with confidence and reassurance during what has been a challenging and important matter."
Dan Popa. · Google review excerpt
Excerpts from public Google reviews; "…" marks omitted text and [brackets] mark adjusted wording. Individual experiences; results vary. Read all reviews.
If you'd like to talk about your timeshare, I offer a free 30-minute consultation. I call back the same business day.
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- David Bates
or call 561-359-0244